Refunds

Every purchase in the Hadley Holiday Card Store supports Hadley’s work helping adults adjust to vision loss, and we want you to be happy with your order. If anything about your cards, your digital card, or your donation isn’t right, please reach out — we’ll make it right.

Physical cards

If you’re not satisfied with an unpersonalized pack of cards, contact us within 30 days of delivery and we’ll arrange a refund or replacement, provided the cards are unopened and in their original condition.

Personalized (imprinted) orders

Cards with an interior message imprint, an envelope return-address imprint, or both are made to order especially for you, so we’re unable to accept returns on them once printing is complete. The one exception is our mistake: if your imprint has an error we made, or your order arrives damaged, we’ll reprint and replace it at no cost to you. Just contact us with your order number and we’ll take care of it.

Damaged or defective orders

If your cards arrive damaged, defective, or missing something they should have, contact us with your order number and a description of the problem. We’ll send a replacement at no cost to you.

Digital cards

Digital holiday cards (Personal and Corporate) are delivered as a private customization link on your order confirmation page and in your Square receipt email. If you change your mind, contact us within one week of purchase and we’ll refund your digital card in full. And if something went wrong with your order or your link isn’t working, please contact us any time — we’re glad to help.

Donations

Donations to Hadley are a gift and, as such, aren’t refundable as a matter of course. If you made a donation by mistake or entered the wrong amount, contact us right away and we’ll help sort it out.

Cancellations and changes

Plans change, and we’re happy to help. Contact us as soon as possible and we can change or cancel your order any time before it ships. For imprinted orders, that window is any time before printing begins — once your imprint is in production, we’re no longer able to change or cancel that item.

How refunds are issued

Approved refunds are returned to your original payment method through Square, our payment processor. Please allow a few business days for the refund to appear on your statement.

Get in touch

For any question about your order — a refund, a replacement, a change, or anything else — call 847-784-2755 or email holidaycard@hadleyhelps.org. Please have your order number ready if you have it; it helps us help you faster.